AUDIOBOOK read by Tony Hsieh

I love Zappos.  If you’ve never bought anything from them, you really should give it a shot.  They offer free shipping both ways, typically upgrade your shipping to 2-day, and go above and beyond to make sure you are satisfied.  A couple of weeks ago, I order two different pairs of hiking boots, was upgraded to 2-day shipping, tried both on, selected the pair I really wanted, and returned the second pair with a prepaid label from Zappos.  Super easy and I didn’t have to slog through the mall or a shoe store.  I’m hooked.  All of that is to say that if you have interest in business culture or how a company can best focus on customer service, you should read this book.  Part autobiography and part discussion of the Zappos culture, Hseih (the CEO of Zappos) crafts an easy to read and enjoyable book.  I highly recommend it.